Where is my order? - How to avoid disappointing your customers

I recently placed a web order with a well-known US retailer for holiday gifts for my family. So with their catalog on my desk and my laptop in my hands, I launched their site to place my order. I should have known I am in for future trouble when I had to rely on my printed catalog to place my order. The site was cumbersome to shop, the customer experience quite poor and overall it was not conducive for easy search and retrieval of information. But heck, they seemed to have their items nicely displayed in their catalog, I knew it will make a great gift, they claimed the items are available for immediate shipment, and even my credit card seemed to have been accepted. What I did not know was that the waiting game and frustration was about to start.

This year’s shopping season has come and gone with a fury and now is the time that most people are putting to use all of the latest technology gadgets they received as gifts. One particularly popular gift this year was undoubtedly the MP3 player in its many forms. Now that more and more people are abandoning the physical media of music for a more digital format, they are faced with learning a new way of enjoying music entertainment.

Answer

You can use the 'Snapshot' tool to copy the selection (text, an image or both) to the clipboard or another application. Both text and images are copied as an image.

Select the Snapshot tool. (This looks like a camera icon on the Adobe Reader toolbar) If you do not see this on your toolbar, click on Tools, Basic and Snapshot. Then do one of the following:

• Click in the page to capture the content displayed on screen.
• Drag a box around the text, images or combination of both.
• Drag a box within an image to copy just a portion of the image.

Colors in the selected area are inverted momentarily to highlight the selection. You can open a file in another application and paste the copied selection directly into the target document.

Note: You can add the Snapshot tool to your current Adobe Reader toolbar if not currently displaying by clicking on 'Tools', 'Basic' and then 'Show Basic Toolbar'.

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